General
Q: Where are you located?
A: We operate from Ċirkewwa, Malta (just beneath the kiosk), or Mġarr, Gozo (look for our blue umbrella in front of the ferry terminal!)
Q: How can I book a trip?
A: You can book directly through our website (and benefit from a discount), or at our ticket stand in Mġarr (Gozo).
Q: What should I bring with me?
A: Sunscreen, swimwear, towels, water, snacks, and a hat are always a good idea. Don’t forget your camera!
Q: What is your cancellation and refund policy?
A: All bookings and ticket purchases are final and non-refundable. No refunds will be issued for cancellations made by customers, missed departures, late arrivals, changes to travel plans, or failure to use the booked service.
If a trip is cancelled by us due to adverse weather conditions or safety concerns, customers will be offered a full refund or the option to reschedule, subject to availability.
Comino Ferry
Q: Do I need to book the ferry in advance?
A: You can buy your ticket on the spot, however booking online give you a discount. Ferries depart hourly throughout the day. You can look at the schedule here: https://www.cominoferryservice.com/ferry-schedule/
Q: How long is the ferry ride to Comino?
Q: Is there shade on the ferry?
Q: Do you offer return trips?
Q: Is the QR code booking necessary?
A: Yes, the QR code is required to enter Blue Lagoon. Book your free QR code here:
https://blcomino.com/product/blue-lagoon/
Q: What should I do with the QR code?
A: Prepare your QR code prior to boarding. Transport Malta officials will scan it, and you’ll be given a wristband to wear while in Comino.